Information We Collect
We may obtain information about you in a variety of ways, such as when you voluntarily provide it to us, in our role as a processor of payment transactions, or when it is automatically sent to us by the device you use to access the Service.
Information We Collect From You
When you use the Service, you may provide us with the following types of information:
Your Account information.
To create an account you will need to provide us with your company details. We will also ask about your relationship with the person or company making a payment to your company.
When submitting a payment through our Service, we ask the payer for information such as the payer’s name, address, phone number, and government identification number or company details. You will also need to provide information about the person or company for whom you are submitting a payment. As part of the payment process, or to process a refund or charge-back, we and/or our partners may need the payer’s financial account information, such as bank account numbers, names, and routing codes.
To invite others to use the Service, you may submit their names, emails. Job Application Information.
If you apply for a job with us, you may provide us with employment-related information such as your C.V. or resume. Messages and Customer Service Requests. We collect the information you submit when you communicate with us by email, chat, or other methods. This includes customer support where you may choose to submit information regarding a problem or whether you speak to one of our representatives directly or otherwise engage with our support team. A summary of the problem you are experiencing, screen shots, documentation or information that would be helpful in resolving the issue. Use of the service.
We collect information about you when browsing our website and taking certain actions. This information includes links you click on; the type, size and filenames of attachments you upload to the services, content using analytics techniques that hash, filter or otherwise scrub the information and we collect clickstream data about how you interact with and use features of the services. Device Information.
We collect information about your computer, phone, tablet or other devices you use to access the services. Including browser type, IP address, device identifiers and crash data. We will also use your IP address and/or country preference to provide you with better service.
Information We Collect From Others
We may receive information from others, including:
Financial Institutions and Service Providers.
In the course of processing your payment transaction we may work with a number of institutions, who we have partnered with, to help us provide our Service including banks and non-bank financial institutions such as card processors, electronic money institutions and payment service providers. To process a payment, a financial institution or service provider may share with us information about the payer’s account such as account name, number, routing code and other identifying information. Designated Entities.
We may be provided with your name and email address, before your create an account, from the Suppliers and other entities for which we serve as a payment agent, in order to contact you to encourage you to make a payment through our Service. Furthermore, these Designated Entities, may use the Service to communicate with you and manage the receipt of payments.
Information We Collect Using Cookies and Similar Technologies
When you visit our Service or open our emails, we and our third-party service providers may collect certain information by automated means, such as cookies, web beacons and web server logs. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Service. We may link this data to your profile. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly.
How We Use the Information We Collect
We may use the information we obtain about you, as permitted by applicable law, to:
Provide and improve the Service;
Authentication detail when logging in We use information about you to verify accounts and activities, to monitor suspicious or fraudulent activities and to identify violations of policy.
Process your payment transaction and keep you informed about the status of your payment;
Comply with and enforce applicable legal requirements, industry standards and our policies;
Prevent potentially illegal or prohibited activities and enforce our Terms of Service;
Respond to your inquiries, resolve disputes and provide support;
We use collective learnings about how people use our services to troubleshoot and to identify trends, usage, patterns and areas of integration to better analyze, operate and improve our business and the Service (including enhancing the user experience, managing communications and functionality, and developing new products and services);
Communicate with you for Service-related purposes, such as sending payment reminders;
Compare information for accuracy and verify it with third parties;
Further our business relationship with you, if we have collected your personal information in the context of an actual or potential business relationship;
Evaluate your application for employment and contact you regarding possible employment at BGI, if you have applied for a job;
De-identify or aggregate data collected through the Service and use and disclose it for any purpose;
Fulfill other purposes to which you have consented, which would be reasonably expected by you, or which are otherwise authorised or required by law. Where required by law or where we believe it is necessary to protect or legal rights; we will use information about you in connection to legal claims, regulatory issues, audit function, merger or funding.
Information We Share
To process your payment, we may share some of your information with the Designated Entity, for whom we serve as the payment agent.
We may share your information with service providers and Suppliers who assist us with the delivery of our Service. In some cases, to successfully process your payment or refund, we may share bank/payment receipt documents that you have sent to us with financial institutions under contract with whom we work, to assist with the processing and/or refund of that payment. Our contracts oblige these financial institutions to only use your personal information in connection with the services they provide to us and not for their own benefit.
Additionally, your information may be shared with other financial institutions, trade bodies, anti-fraud organizations and law enforcement agencies for the purposes of identifying and preventing fraud, money laundering, terrorist financing and other financial crimes.
Blue Guruz Inc. is a business incorporated in the United States, which also operates several international affiliates and subsidiaries. We may share personal information with these, or future, affiliates.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction.
Legal basis for processing
We collect and process information about you only when we have a legal basis for doing so under applicable laws. This means we collect and use your information where:
We need to provide you the service, provide customer support, and to protect the security of the service;
In some instances, we may share your information if we believe that having your information is reasonably necessary to comply with any applicable laws.
Your Rights and Choices
You may have certain rights regarding the personal information we collect and maintain about you and how we communicate with you.
When we request information from you on the Service, you may always choose not to provide us with that information. However, if you decline to provide us with certain information, we may not be able to provide you with the Service offered.
If you are located in Europe or UK you may direct us not to share your personal information with third parties, except (i) with the service providers and financial institutions under contract we have retained to perform services on our behalf, (ii) in the event we are acquired or we transfer all or a portion of our business or assets, (iii) if a legal process or law requires disclosure, (iv) with other financial institutions, trade bodies, anti-fraud organisations and law enforcement agencies for the purposes of identifying and preventing fraud, money laundering, terrorist financing and other financial crimes, or (v) when we believe, in our sole discretion, that the disclosure of personal information is appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
You can access, modify or update certain personal information submitted on our Service by logging into your account and changing your preferences. Subject to applicable law, you may have the right to request access to and receive other personal information we hold about you, update and correct inaccuracies in your personal information, and have the information deleted, as appropriate or to request a copy of your information. To exercise these rights, contact us. Your right to access, update, correct or delete personal information may be limited in some circumstances by local law requirements.
Where your data is needed to be shared with third parties for payment, for example, payment partners, you will need to contact those third-party service providers directly to enforce your rights.
You may ask us to stop using or processing your data where you have given us consent.
You may contact us to withdraw your consent, but this will not affect any processing that has already taken place at the time.
To facilitate our global operations, we transfer and store information in the U.S and allow access to that information from other countries in which BGI operates. These countries may not have the equivalent privacy laws as those of the EU or UK. When we share information about you within and among our corporate affiliate we make use of standard contractual data protection clauses, which have been approved by the European Commission.
How We Protect Your Personal Information
BGI maintains reasonable safeguards combining administrative, technical, and physical measures to provide protection to the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, interference, modification, disclosure or misuse.
We use data hosting service providers in the US and Ireland to host the information we collect and we use technical controls to secure that data
We use Secure Socket Layer (SSL) encryption on our website when transmitting information and use other commercially reasonable efforts to protect your information. We continue to assess new technology for protection of information and upgrade our information security systems where appropriate. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
We retain your account information for as long as your account is active and as necessary to comply with our legal obligations. After such time we will either delete or anonymize your information or if it is not possible then we will securely store your information and isolate it from any further use until deletion is possible.
Questions, Comments and Complaints about Our Handling of Personal Information
If you have any questions, comments or complaints about our collection, use, storage or disclosure of personal information, please contact us as set forth below. BGI will take any privacy complaint seriously and we will aim to resolve any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.